Shipping & Return Policy

At ToysWebMart.com, we are committed to delivering high-quality soft toys for kids with a smooth and hassle-free shopping experience. Please review our Shipping & Return Policy to understand how we handle deliveries and returns.

Shipping Policy

Shipping Coverage

We currently ship across Zambia to major cities and rural areas.
Delivery times may vary depending on your location.

Processing & Delivery Time

Orders are processed within 1-2 business days after payment confirmation.
Estimated delivery time: 3-7 business days for major cities, up to 10 days for remote areas.
You will receive an email with tracking details once your order is shipped.

Shipping Charges

Free shipping on orders.
Orders below the free shipping threshold may incur a small delivery fee, displayed at checkout.
Delayed or Lost Shipments
If your order is delayed beyond the estimated time, please contact us.
If your package is lost, we will initiate an investigation and provide a replacement or refund if necessary.

Return & Refund Policy

Eligibility for Returns

We accept returns within 7 days of receiving your order.
Items must be unused, in original packaging, and in resalable condition.
Proof of purchase (order confirmation email) is required.

Non-Returnable Items

Used, damaged, or altered products.
Personalized or custom-made items.

How to Initiate a Return

Contact Us at Email: info@toyswebmart.com within 7 days of delivery.
Provide your order number and a reason for the return.
We will guide you through the return shipping process.

Refund Process

Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5-7 business days.
Shipping fees are non-refundable, except for defective or incorrect items.

Exchanges

If you receive a defective or incorrect product, we will replace it at no extra cost.

Contact Us

Email: info@toyswebmart.com

For any shipping or return inquiries, feel free to reach out to us.